Cancellations & Returns Policy

Cancellations & Order Changes

Orders may be canceled or modified within 12 hours of purchase, provided production or ordering of materials has not begun. Once your order is in production, cancellations or changes cannot be accepted.

Personalized & Custom Items

Because personalized and custom-made items are created specifically for you, all sales are final. We do not accept returns or exchanges for these items due to incorrect sizing, change of mind, or customer-provided personalization errors.

Damaged, Defective, or Incorrect Orders

We take pride in every order! If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 24 hours of delivery with your order number and photos of the issue.

We'll be happy to review the issue and work toward an appropriate resolution.

Non-Personalized Items

Please contact us before returning any non-personalized merchandise to confirm return eligibility.

Please Note: Nothing in this policy limits any rights or remedies provided by applicable law.